Case study
Hartman Development: leasing that runs itself
Raven Studios built Make.com automation for Hartman Development, a Dallas property developer, that carries a lease from application to move-in. Every system along the way is connected, so nobody retypes the same information at each step.
The client
Hartman Development is a Dallas property developer that leases apartments. Leasing touches a lot of systems, and each handoff between them used to be a person moving data by hand.
The problem
A single lease passes through application intake, a decision, lease paperwork and signature, invoicing, and building access. Each step lived in a different tool. Every gap between tools was a place for a typo, a delay, or a step that nobody remembered.
What we did
We run the automation on Make.com, connecting every stage of the lease across multiple integration points:
- Applications come in and are routed for a decision automatically.
- One shared record follows each application and lease from start to finish.
- Lease paperwork goes out for signature without anyone preparing it by hand.
- Invoicing happens without retyping.
- Building access is ready for move-in day.
Raven owns the production leasing pipeline: application submitted, decision routing, lease form receive, and invoicing. We also review and own the wider automation suite around it, and run a request board so changes get prioritized and tested rather than made on the fly.
Results
The leasing pipeline runs in production, from application to move-in, with no manual data entry between systems. We are not publishing hours-saved figures, because we have not measured them and will not invent one.
Stack
Make.com, connected to the client's leasing, accounting, and access systems through multiple integration points.
Have a similar problem?
If your team retypes the same details between tools, an audit will find every place it happens.